Our Try-Before-You-Buy Service

Choose Up To 3 Items

Choose up to 3 items. Each trial costs £15, which goes toward your eventual purchase or a discount code with our selected retailers if the item isn’t available on our site. Your card will show a temporary hold for the remaining amount, but no money leaves your account until you decide to buy.

Try for 7 days

Your 7-day trial starts the day your items arrive. Play hard, test them fully, scuff them if you like, it’s all fine. The only issues we can’t accept are cracks or anything that makes the racket unplayable.

Keep it or return it

Love it? You can purchase it directly from us (if in stock) or get a discount code to buy elsewhere. If we sent you a brand-new demo racket, we’ll notify you so you can keep it.

Not for you? Return the items via our returns portal. Upload a photo before sending them back—this protects you in case of damage or loss during transit. Return shipping is free for 2+ demo items.

Payment and deposits

You pay £15 per trial item upfront for the service. The remaining balance is placed on hold—not charged. The hold is released as soon as we confirm the items are returned safely. This ensures you can try the gear without worrying about losing money.

Extra info

You can try up to 3 items at a time. Trial lasts 7 days; each additional day costs £5 per item. Photos in our store show new rackets; your trial items are demo or lightly used.

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FAQ

How does the Try-Before-You-Buy service work?

With our Try Before You Buy service, you receive second-hand demo equipment to test in real conditions — at home, on the court, or wherever you play. You’re free to scuff it, mark it, and really put it through its paces. After you’ve tried it, you can decide whether to keep it:

  • purchase a brand-new version directly after returning the demo.
  • discount code for selected retailers so you can buy it there.

This way, you can truly test the product without worrying about damaging it, and still get a new one if you love it.

Can I keep the racket?

Normally, no. You need to return the demo racket, as it’s purely for testing.The only exception is if we’ve sent you a brand new demo racket. In that case, we’ll notify you that the racket is available to purchase if you’d like to keep it.

Do I have to pay to try the products?

Yes, there is a £15 service fee to try each product. This fee is part of the Try Before You Buy service, and you can use it toward:

  • brand-new item if you decide to purchase it from our website, or
  • discount code for selected retailers if the product isn’t available on our site.

This fee ensures you’re covered for the demo product and still have the option to buy the gear you love.

How long can I try the products for?

You have 7 days to test each product. After this period, a £5 per day fee applies for each additional day until the product is returned.

  • your 7-day trial starts the day you receive the demo product.
  • on the seventh day, no extra fee is charged.
  • eighth day onward.

Do I have to pay a deposit?

Yes, a deposit is required, but it’s not money you are spending. Here’s how it works:

  • £150, you pay £15 upfront for the Try Before You Buy service.
  • £135 is held as a deposit on your card. This is a hold/authorisation, not an actual charge.
  • isn’t taken from your account.

This ensures you can try the gear with peace of mind — you’re not losing money, and you’re only paying for the service if you decide to keep the product.

What if the product is damaged during my trial?

Minor scuffs or marks are expected — you’re free to really test the product. However, it’s very important to upload an image of the product when you return it. This protects you in case anything happens during shipping: This protects you in case anything happens during shipping:

  • We can verify that you returned the product safely.
  • The image serves as proof of its condition before it left your possession.
  • This way, if there’s any issue in transit, you are fully protected.

Who pays for return shipping?

Return shipping is free for 2+ demo products. Returns are handled through Try Sports Gear. You are responsible for shipping the demo product back to us using the instructions provided. Uploading the image (see Q5) ensures you’re protected in case of any issues during shipping.

Can I try multiple products at once?

Yes, you can try up to three items at the same time. Any product with an orange “Try for £15” button is available for trial, depending on stock availability.